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Freshservice ACTION

Update Ticket

Update a ticket. See the documentation
  • Action
  • Writes data
  • Destructive
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshservice account once, then configure and run Update Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshservice-update-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshservice: { authProvisionId: "apn_xxxxxxx" },
    ticketId: "Ticket ID",
    source: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Ticket inputs
Property Type Description
ticketId Ticket ID string
The ID of a ticket
Required Dynamic
source Ticket Source Type integer
The source type of a ticket
Optional
status Ticket Status integer
The status of a ticket
Optional
priority Ticket Priority integer
The priority of a ticket
Optional
subject Ticket Subject string
The subject of a ticket
Optional
description Ticket Description string
The description of a ticket
Optional
email Email string
The email address accociated with the ticket
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshservice-update-ticket
Version
0.0.2
App
Freshservice
Authentication
API key
Read-only
No
Destructive
Yes
Open world
Yes