Integrate the Freshdesk API with the Zoho CRM API

Setup the Freshdesk API trigger to run a workflow which integrates with the Zoho CRM API. Pipedream's integration platform allows you to integrate Freshdesk and Zoho CRM remarkably fast. Free for developers.

Popular Ways to Connect Freshdesk with Zoho CRM#

Convert Lead with Zoho CRM API on New Contact from Freshdesk API

Freshdesk + Zoho CRM

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Convert Lead with Zoho CRM API on New Ticket from Freshdesk API

Freshdesk + Zoho CRM

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Create a Company with Freshdesk API on New Contact (Instant) from Zoho CRM API

Zoho CRM + Freshdesk

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Create a Company with Freshdesk API on New Event (Instant) from Zoho CRM API

Zoho CRM + Freshdesk

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Create a Company with Freshdesk API on New Lead (Instant) from Zoho CRM API

Zoho CRM + Freshdesk

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Popular Freshdesk and Zoho CRM Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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New Contact (Instant) from the Zoho CRM API

Emits an event each time a new contact is created in Zoho CRM

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New Event (Instant) from the Zoho CRM API

Emit new custom events from Zoho CRM

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New Lead (Instant) from the Zoho CRM API

Emits an event each time a new lead is created in Zoho CRM

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Popular Freshdesk and Zoho CRM Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Convert Lead with the Zoho CRM API

Converts a Lead into a Contact or an Account. See the documentation

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Create Object with the Zoho CRM API

Create a new object/module entry. See the documentation

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Zoho CRM#

The Zoho CRM API enables the manipulation and retrieval of data within Zoho CRM, a platform for managing your sales, marketing, support, and inventory in a single system. Leveraging this on Pipedream, you can automate tasks like syncing contacts, updating lead statuses, or creating custom CRM operations that trigger actions in other apps. Pipedream's serverless platform allows for real-time data processing, transforming, and orchestrating workflows that respond to events in Zoho CRM with minimal latency.

Connect Zoho CRM#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_crm: {
      type: "app",
      app: "zoho_crm",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.zoho_crm.$auth.api_domain}/crm/v2/users?type=CurrentUser`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_crm.$auth.oauth_access_token}`,
      },
    })
  },
})