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with Freshdesk and Overloop?
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Popular Freshdesk and Overloop Triggers#
Emit new event when a contact is updated. See the documentation
Emit new event each time a campaign is created. See the docs
Emit new event each time a contact is created. See the docs
Emit new event each time a contact replies to an email or LinkedIn message. See the docs
Popular Freshdesk and Overloop Actions#
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Overloop#
The Overloop API is a powerhouse for sales automation, enabling users to streamline their sales pipeline by automating repetitive tasks, syncing data across platforms, and enhancing lead management. With Pipedream, you can leverage Overloop's capabilities to create detailed, event-driven workflows that respond in real-time to changes in your sales environment. This integration can help maintain a healthy sales funnel, ensure timely follow-ups, and personalize communication at scale.
Connect Overloop#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
overloop: {
type: "app",
app: "overloop",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.overloop.com/public/v1/organizations`,
headers: {
"Authorization": `${this.overloop.$auth.api_key}`,
"Content-Type": `application/vnd.api+json; charset=utf-8`,
},
})
},
})
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