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with Freshdesk and Confection?
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Popular Ways to Connect Freshdesk with Confection#
Popular Freshdesk and Confection Triggers#
Emit new event when a UUID receives a value for the configured Event Name. The latest value as well a history of all values ever received for that Event Name will be returned.
Emit new event when the UUID is significant enough to be classified as a lead. You define the field of significance and if a UUID gets a value for this field, it will trigger.
Emit new event when any UUID is created or updated. To learn more about how Confection handles UUIDs, visit https://confection.io/main/demo/#uuid
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Popular Freshdesk and Confection Actions#
Add a note or conversation to an existing ticket. See the documentation
This action will retrieve the full details of a specified UUID.
Add tags to a ticket (appends to existing tags). See the documentation
This action will retrieve all UUIDs that have a likeness score of at least 50 (default) with the provided UUID. The likeness score can be customized in configuration.
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Confection#
Confection API provides a robust solution for collecting, managing, and utilizing user data in compliance with privacy regulations. It helps businesses capture data lost due to ad blockers and privacy tech, ensuring you don't miss out on valuable insights. With Pipedream, you can harness this data in real-time, triggering actions, analyzing trends, or integrating with other services for a comprehensive data strategy.
Connect Confection#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
confection: {
type: "app",
app: "confection",
}
},
async run({steps, $}) {
const data = {
"key": `${this.confection.$auth.secret_key}`,
}
return await axios($, {
url: `https://transmission.confection.io/${this.confection.$auth.account_id}/account/`,
data,
})
},
})
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