with Freshdesk and Bitdefender GravityZone?
Emit new event when a new endpoint is registered in Bitdefender GravityZone.
Emit new event when a new Root Cause Analysis (RCA) is displayed under the Incidents section of Control Center.
Emit new event when a contact is updated. See the documentation
Emit new event when a potentially dangerous application is detected and blocked on an endpoint
Emit new event when a contact is created. See the documentation
Add a note or conversation to an existing ticket. See the documentation
Retrieve details about a specific policy. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Get the status of a scan task. [See the documentation(https://www.bitdefender.com/business/support/en/77209-440638-gettaskstatus.html)
Assign a Freshdesk ticket to a specific agent. See the documentation
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
bitdefender_gravityzone: {
type: "app",
app: "bitdefender_gravityzone",
}
},
async run({steps, $}) {
const data = {
"id": "120000",
"jsonrpc": "2.0",
"method": "getAccountDetails",
"params": {}
}
return await axios($, {
method: "POST",
url: `${this.bitdefender_gravityzone.$auth.api_url}/v1.0/jsonrpc/accounts`,
headers: {
"content-type": `application/json`,
},
auth: {
username: `${this.bitdefender_gravityzone.$auth.api_key}`,
password: ``,
},
data,
})
},
})