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Freshdesk ACTION

Update Ticket Summary

Create or update the summary note for a ticket. See the documentation
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Update Ticket Summary from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-update-ticket-summary",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    ticketId: 10,
    body: "Summary Body",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Ticket Summary inputs
Property Type Description
ticketId Ticket ID integer
Select a ticket or provide a ticket ID
Required Dynamic
body Summary Body string
Content of the summary note in HTML format. Example: <p>Ticket resolved after updating settings.</p>
Required
userId User ID integer
ID of the user who creates or updates the summary note. Use the List Agents action to get the user ID.
Optional Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-update-ticket-summary
Version
0.0.3
App
Freshdesk
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes