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Freshdesk ACTION

Update Contact

Update a contact in Freshdesk. See the documentation
  • Action
  • Writes data
  • Destructive
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Update Contact from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-update-contact",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    contactId: "Contact ID",
    name: "Name",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Contact inputs
Property Type Description
contactId Contact ID string
The ID of a contact
Required Dynamic
name Name string
Name of the contact.
Optional
email Email Address string
Primary email address of the contact
Optional
otherEmails Additional Email Addresses string[]
One or more additional email addresses for the contact
Optional
phone Phone Number string
Phone number of the contact
Optional
companyId Company ID integer
Select a company or provide a company ID
Optional Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-update-contact
Version
0.0.10
App
Freshdesk
Authentication
API key
Read-only
No
Destructive
Yes
Open world
Yes