Freshdesk ACTION
Update Agent
Update an agent in Freshdesk. See the documentation
- Action
- Writes data
- Destructive
- API key
- SDK
- MCP
IMPLEMENTATION
Call this tool
Connect a user's Freshdesk account once, then configure and run Update Agent from your backend or agent.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "freshdesk-update-agent",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
freshdesk: { authProvisionId: "apn_xxxxxxx" },
agentId: 10,
email: "Email",
},
})
console.log(result)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "freshdesk-update-agent",
"configured_props": {
"freshdesk": { "authProvisionId": "apn_xxxxxxx" },
"agentId": 10,
"email": "Email"
}
}'// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "freshdesk",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
name: "freshdesk-update-agent",
arguments: {
agentId: 10,
email: "Email",
},
})SCHEMA
Inputs
Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.
| Property | Type | Description |
|---|---|---|
agentId Agent | integer | Select an agent to assign the ticket to Required Dynamic |
email Email | string | Email address of the Agent. Optional |
ticketScope Ticket Scope | integer | Ticket permission of the agent. Current logged in agent can't update his/her ticket_scope Optional |
occasional Occasional | boolean | Set to true if this is an occasional agent (true => occasional, false => full-time) Optional |
signature Signature | string | Signature of the agent in HTML format Optional |
skillIds Skill IDs | string[] | Array of skill IDs Optional Dynamic |
groupIds Group IDs | string[] | Array of group IDs Optional Dynamic |
roleIds Role IDs | string[] | Array of role IDs Optional Dynamic |
agentType Agent Type | integer | Type of the agent Optional |
language Language | string | Optional |
timeZone Time Zone | string | Time zone of the agent. Default value is time zone of the domain. Optional |
focusMode Focus Mode | boolean | Focus mode of the agent. Default value is true Optional |
REFERENCE
Tool details
Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.
- Registry key
- freshdesk-update-agent
- Version
- 0.0.10
- App
- Freshdesk
- Authentication
- API key
- Read-only
- No
- Destructive
- Yes
- Open world
- Yes
- Source
- View on GitHub ↗