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Freshdesk ACTION

Set Ticket Tags

Set tags on a ticket (replaces all existing tags). See the documentation
  • Action
  • Writes data
  • Destructive
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Set Ticket Tags from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-set-ticket-tags",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    ticketId: 10,
    ticketTags: ["Tags"],
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Set Ticket Tags inputs
Property Type Description
ticketId Ticket ID integer
Select a ticket or provide a ticket ID
Required Dynamic
ticketTags Tags string[]
Array of tags to set on the ticket. This will replace all existing tags.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-set-ticket-tags
Version
0.0.13
App
Freshdesk
Authentication
API key
Read-only
No
Destructive
Yes
Open world
Yes