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Freshdesk ACTION

Search Solution Article

Search solution articles in Freshdesk by keyword. Returns matching articles with their category/folder hierarchy, metadata, and content. See the documentation
  • Action
  • Read only
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Search Solution Article from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-search-solution-article",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    term: "Keyword",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Search Solution Article inputs
Property Type Description
term Keyword string
Provide a search keyword to find matching solution articles.
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-search-solution-article
Version
0.0.6
App
Freshdesk
Authentication
API key
Read-only
Yes
Destructive
No
Open world
Yes