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Freshdesk ACTION

Reply to Forward

Reply to a previously forwarded ticket email. See the documentation.
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Reply to Forward from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-reply-to-forward",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    ticketId: 10,
    body: "Body",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Reply to Forward inputs
Property Type Description
ticketId Ticket ID integer
Select a ticket or provide a ticket ID
Required Dynamic
body Body string
Content of the reply in HTML format
Required
toEmails To Emails string[]
Email addresses to which the reply is addressed
Required
userId User ID integer
ID of the agent replying to the forward
Optional Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-reply-to-forward
Version
0.0.5
App
Freshdesk
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes