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Freshdesk ACTION

Get Canned Responses In A Folder

View all the details of canned responses in a folder. See the documentation
  • Action
  • Read only
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Get Canned Responses In A Folder from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-get-folder-canned-responses",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    cannedResponseFolderId: 10,
    maxResults: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Get Canned Responses In A Folder inputs
Property Type Description
cannedResponseFolderId Canned Response Folder ID integer
The ID of a canned response folder
Required Dynamic
maxResults Max Results integer
The maximum number of results to return
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-get-folder-canned-responses
Version
0.0.7
App
Freshdesk
Authentication
API key
Read-only
Yes
Destructive
No
Open world
Yes