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Freshdesk ACTION

Get Canned Response

View a Canned Response. See the documentation
  • Action
  • Read only
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Get Canned Response from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-get-canned-response",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    cannedResponseFolderId: 10,
    cannedResponseId: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Get Canned Response inputs
Property Type Description
cannedResponseFolderId Canned Response Folder ID integer
The ID of a canned response folder
Required Dynamic
cannedResponseId Canned Response ID integer
The ID of a canned response
Required Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-get-canned-response
Version
0.0.8
App
Freshdesk
Authentication
API key
Read-only
Yes
Destructive
No
Open world
Yes