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Freshdesk ACTION

Download Attachment

Download an attachment from a ticket. See the documentation
  • Action
  • Read only
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Download Attachment from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-download-attachment",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    ticketId: 10,
    attachmentId: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Download Attachment inputs
Property Type Description
ticketId Ticket ID integer
Select a ticket or provide a ticket ID
Required Dynamic
attachmentId Attachment ID integer
The ID of the attachment to download
Required Dynamic
syncDir SyncDir dir
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-download-attachment
Version
0.0.11
App
Freshdesk
Authentication
API key
Read-only
Yes
Destructive
No
Open world
Yes