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Freshdesk ACTION

Create a Thread

Create a thread to a ticket. See the documentation.
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Create a Thread from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-create-thread",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    type: "Type",
    ticketId: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create a Thread inputs
Property Type Description
type Type string
Type of the thread.
Required
ticketId Parent ID integer
The ID of the ticket to create the thread for.
Required Dynamic
emailConfigId Email Config ID string
The ID of the email config to use for the thread.
Required Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-create-thread
Version
0.0.8
App
Freshdesk
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes