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Freshdesk ACTION

Create Solution Article

Create a solution article in Freshdesk. See the documentation
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Create Solution Article from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-create-solution-article",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    categoryId: 10,
    folderId: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Solution Article inputs
Property Type Description
categoryId Category ID integer
The ID of a category
Required Dynamic
folderId Folder ID integer
The ID of a folder
Required Dynamic
title Title string
Title of the article
Required
description Description string
Description of the article
Required
status Status integer
Status of the article
Required
seoData SEO Data object
Meta data for search engine optimization. Allows meta_title, meta_description and meta_keywords
Optional
tags Tags string[]
Tags for the article
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-create-solution-article
Version
0.0.10
App
Freshdesk
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes