View as Markdown
Freshdesk icon

Freshdesk ACTION

Create Message For Thread

Create message for a thread. See the documentation.
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshdesk account once, then configure and run Create Message For Thread from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshdesk-create-message-for-thread",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshdesk: { authProvisionId: "apn_xxxxxxx" },
    ticketId: 10,
    threadId: "Thread ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Message For Thread inputs
Property Type Description
ticketId Ticket ID integer
ID of the ticket to create the message for
Required Dynamic
threadId Thread ID string
ID of the thread to create the message for
Required Dynamic
body Body string
Content of the note in HTML format
Required
participants Participants string[]
List of the participants to be added to the message
Optional
subject Subject string
Subject of the email
Optional
hasQuotedText Has Quoted Text boolean
Whether the email has quoted text
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshdesk-create-message-for-thread
Version
0.0.8
App
Freshdesk
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes