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Freshchat ACTION

Send Message in Chat

Sends a message in a specific conversation. See the documentation
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshchat account once, then configure and run Send Message in Chat from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshchat-send-message-in-chat",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshchat: { authProvisionId: "apn_xxxxxxx" },
    userId: "User ID",
    conversationId: "Conversation ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Send Message in Chat inputs
Property Type Description
userId User ID string
The ID of a user
Required Dynamic
conversationId Conversation ID string
The ID of a conversation
Required Dynamic
actorType Actor Type string
Type of the entity who sent the message to the conversation
Required
agentId Agent ID string
The ID of an agent
Optional Dynamic
message Message string
The content of the message to send
Required
messageType Message Type string
Type of message to be sent to the conversation
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshchat-send-message-in-chat
Version
0.0.5
App
Freshchat
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes