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Freshchat ACTION

Fetch Conversation Details

Fetches details for a specific conversation. See the documentation
  • Action
  • Read only
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshchat account once, then configure and run Fetch Conversation Details from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshchat-fetch-conversation-details",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshchat: { authProvisionId: "apn_xxxxxxx" },
    userId: "User ID",
    conversationId: "Conversation ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Fetch Conversation Details inputs
Property Type Description
userId User ID string
The ID of a user
Required Dynamic
conversationId Conversation ID string
The ID of a conversation
Required Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshchat-fetch-conversation-details
Version
0.0.4
App
Freshchat
Authentication
API key
Read-only
Yes
Destructive
No
Open world
Yes