What do you want to automate
with FogBugz and Freshdesk?
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Popular FogBugz and Freshdesk Triggers#
Emit new event instantaneously when something significant happens to a case.
Emit new new event when there's a new case under a specified filter. Note this may not effectively work for filters that generate results too long, or filters with more than 50,000 cases, especially if your FogBugz site is running Ocelot.
Emit new event when a new person or a user is created in FogBugz. It effectively tracks the addition of new users in the system.
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Popular FogBugz and Freshdesk Actions#
Add a note or conversation to an existing ticket. See the documentation
Gets a list of projects in FogBugz. This can be used to quickly view all projects and their details. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of FogBugz#
The FogBugz API allows you to interact with your FogBugz software development tracking system programmatically. With this API, you can create, read, update, and delete cases; manage projects, areas, and categories; and perform searches to gather data-driven insights. Integrating FogBugz with Pipedream opens up possibilities for automating workflows, syncing data across platforms, and reacting to events within FogBugz in real-time.
Connect FogBugz#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
fogbugz: {
type: "app",
app: "fogbugz",
}
},
async run({steps, $}) {
const data = {
"cmd": `listPeople`,
"token": `${this.fogbugz.$auth.api_token}`,
}
return await axios($, {
method: "post",
url: `https://${this.fogbugz.$auth.your_site}.fogbugz.com/f/api/0/jsonapi`,
headers: {
"Content-Type": `application/json`,
},
data,
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies