with CoinCatch and Zendesk?
Emit new event when a ticket is added to the specified view
Emit new event when a ticket comment has been added
Emit new event when a ticket has changed to closed status
import { axios } from "@pipedream/platform";
import crypto from 'crypto';
export default defineComponent({
props: {
coincatch: {
type: "app",
app: "coincatch",
}
},
async run({ steps, $ }) {
const accessKey = this.coincatch.$auth.access_key;
const secretKey = this.coincatch.$auth.secret_key;
const passphrase = this.coincatch.$auth.passphrase;
// Helper function to generate signed headers
const createSignedHeaders = ({
method,
requestPath,
queryString = "",
body = "",
}) => {
const timestamp = Date.now().toString();
const upperMethod = method.toUpperCase();
// Build content to sign
let contentToSign = timestamp + upperMethod + requestPath;
if (queryString) {
contentToSign += "?" + queryString;
}
if (body) {
contentToSign += body;
}
// Generate signature
const hmac = crypto.createHmac("sha256", secretKey);
hmac.update(contentToSign);
const signature = hmac.digest("base64");
return {
timestamp,
method: upperMethod,
requestPath,
queryString,
body,
contentToSign,
signature,
headers: {
"ACCESS-KEY": accessKey,
"ACCESS-SIGN": signature,
"ACCESS-TIMESTAMP": timestamp,
"ACCESS-PASSPHRASE": passphrase,
},
};
};
// Call helper to get signed headers + metadata
const resp = createSignedHeaders({
method: "GET",
requestPath: "/api/mix/v1/account/accounts",
queryString: "productType=umcbl"
});
const url = `https://api.coincatch.com${resp.requestPath}${resp.queryString ? "?" + resp.queryString : ""
}`;
// Make the API request
return await axios($, {
method: resp.method,
url,
headers: resp.headers,
data: resp.body || undefined,
});
},
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})