Integrate the Cisco Webex API with the Zendesk API

Setup the Cisco Webex API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Cisco Webex and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Cisco Webex with Zendesk#

Create a Room with Cisco Webex API on New Ticket (Instant) from Zendesk API

Zendesk + Cisco Webex

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Create a Room with Cisco Webex API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Cisco Webex

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Create a Room with Cisco Webex API on Ticket Closed (Instant) from Zendesk API

Zendesk + Cisco Webex

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Create a Room with Cisco Webex API on Ticket Pended (Instant) from Zendesk API

Zendesk + Cisco Webex

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Create a Room with Cisco Webex API on Ticket Solved (Instant) from Zendesk API

Zendesk + Cisco Webex

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Popular Cisco Webex and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Message (Instant) from the Cisco Webex API

Emit new event when a message is added. See the docs here

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Cisco Webex and Zendesk Actions#

Create a Room with the Cisco Webex API

Creates a room. The authenticated user is automatically added as a member of the room. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Message with the Cisco Webex API

Post a plain text or rich text message, and optionally, a file attachment, to a room. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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List Messages with the Cisco Webex API

Retrieve messages in a specific room. See the docs here

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Overview of Cisco Webex#

The Cisco Webex API allows developers to integrate their applications with Cisco's robust collaboration tools, creating a workflow of communication within teams and automating various aspects of the meeting lifecycle, from scheduling to follow-up actions. With this API, you can streamline meeting setups, fetch detailed information about participants and meetings, send messages to spaces (rooms), and manage your Webex resources programmatically. Leveraging Pipedream's capabilities, you can connect these features with other apps to automate complex tasks, analyze meeting data, enhance productivity, and maintain a well-organized communication ecosystem.

Connect Cisco Webex#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    cisco_webex: {
      type: "app",
      app: "cisco_webex",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://webexapis.com/v1/people/me`,
      headers: {
        Authorization: `Bearer ${this.cisco_webex.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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