chatra
Chatra is a live chat messenger app designed to infuse the most popular elements of mobile messengers into traditional live chat software.
Integrate the chatra API with the Zendesk API
Setup the chatra API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate chatra and Zendesk remarkably fast. Free for developers.
Popular chatra and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of chatra#
The Chatra API enables the automation of customer support processes by allowing the programmatic sending of messages, retrieval of chat history, and management of ongoing conversations. With Pipedream's serverless platform, you can harness this API to integrate real-time chat capabilities with other applications, set up automated responses based on specific triggers, and analyze customer interactions to enhance support strategies.
Connect chatra#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
chatra: {
type: "app",
app: "chatra",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.chatra.io/api/messages/XGDsxHtLppJTJ3vZk`,
headers: {
"Content-Type": `application/json`,
"Authorization": `Chatra.Simple ${this.chatra.$auth.public_key}:${this.chatra.$auth.secret_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})