Integrate the ChatBot API with the Zendesk API

Setup the ChatBot API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate ChatBot and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect ChatBot with Zendesk#

Create Ticket with Zendesk API on New Event from ChatBot API

ChatBot + Zendesk

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Create User with ChatBot API on New Ticket (Instant) from Zendesk API

Zendesk + ChatBot

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Create User with ChatBot API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + ChatBot

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Create User with ChatBot API on Ticket Closed (Instant) from Zendesk API

Zendesk + ChatBot

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Create User with ChatBot API on Ticket Pended (Instant) from Zendesk API

Zendesk + ChatBot

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Popular ChatBot and Zendesk Triggers#

New Event from the ChatBot API

Emit new event for event received. Need to be configured in the ChatBot UI flow to emit events. See docs here

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular ChatBot and Zendesk Actions#

Create User with the ChatBot API

Creates new user. See docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Get Users with the ChatBot API

Get a list of users. See docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of ChatBot#

Leverage the ChatBot API on Pipedream to automate conversations, streamline customer service, and connect chat functionality with various apps for rich, responsive interaction. With this API, you can programmatically send messages, manage chat histories, and implement chatbots that react to user input in real-time. By integrating with Pipedream, these capabilities can be augmented with thousands of apps, enabling seamless data flow and complex automations.

Connect ChatBot#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    chatbot: {
      type: "app",
      app: "chatbot",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.chatbot.com/stories`,
      headers: {
        Authorization: `Bearer ${this.chatbot.$auth.developer_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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