ChatBot
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.
Integrate the ChatBot API with the Zendesk API
Setup the ChatBot API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate ChatBot and Zendesk remarkably fast. Free for developers.
Popular Ways to Connect ChatBot with Zendesk#
Popular ChatBot and Zendesk Triggers#
Emit new event for event received. Need to be configured in the ChatBot UI flow to emit events. See docs here
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Overview of ChatBot#
Leverage the ChatBot API on Pipedream to automate conversations, streamline customer service, and connect chat functionality with various apps for rich, responsive interaction. With this API, you can programmatically send messages, manage chat histories, and implement chatbots that react to user input in real-time. By integrating with Pipedream, these capabilities can be augmented with thousands of apps, enabling seamless data flow and complex automations.
Connect ChatBot#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
chatbot: {
type: "app",
app: "chatbot",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.chatbot.com/stories`,
headers: {
Authorization: `Bearer ${this.chatbot.$auth.developer_access_token}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})