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with Botpress and Help Scout?
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Popular Ways to Connect Botpress with Help Scout#
Popular Botpress and Help Scout Triggers#
Emit new event from bot is created. See the documentation
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Botpress and Help Scout Actions#
Adds a participant to a conversation. See the documentation
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
Overview of Botpress#
Botpress is a powerful, open-source chatbot platform that enables developers to create intelligent, conversational bots. With its natural language understanding (NLU) capabilities, users can design bots that can interpret human language and respond appropriately. Utilizing the Botpress API on Pipedream allows you to automate interactions, analyze chat data, and integrate with various other services to enhance the functionality of your bots.
Connect Botpress#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
botpress: {
type: "app",
app: "botpress",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.botpress.cloud/v1/chat/users`,
headers: {
Authorization: `Bearer ${this.botpress.$auth.identity_token}`,
"Content-Type": `application/json`,
"x-bot-id": `${this.botpress.$auth.bot_id}`,
},
})
},
})
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
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