with Airweave and Zendesk?
Emit new event when a ticket is added to the specified view
Emit new event when a ticket comment has been added
Emit new event when a ticket has changed to closed status
Create a new Airweave collection. Collections are logical groups of data sources that provide unified search capabilities. The newly created collection is initially empty until you add source connections to it. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Delete a collection and all associated data. This permanently removes the collection including all synced data and source connections. This action cannot be undone. See the documentation
Retrieve details of a specific collection by its readable ID. See the documentation
import { AirweaveSDKClient } from "@airweave/sdk";
export default defineComponent({
props: {
airweave: {
type: "app",
app: "airweave",
}
},
async run({steps, $}) {
const client = new AirweaveSDKClient({
apiKey: this.airweave.$auth.api_key,
base_url: this.airweave.$auth.base_url
});
return await client.collections.list({
skip: 1,
limit: 1
});
},
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})