Integrate the Aidbase API with the Zendesk API

Setup the Aidbase API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Aidbase and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Aidbase with Zendesk#

Add Question to FAQ with Aidbase API on New Ticket (Instant) from Zendesk API

Zendesk + Aidbase

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Add Question to FAQ with Aidbase API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Aidbase

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Add Question to FAQ with Aidbase API on Ticket Closed (Instant) from Zendesk API

Zendesk + Aidbase

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Add Question to FAQ with Aidbase API on Ticket Pending (Instant) from Zendesk API

Zendesk + Aidbase

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Add Question to FAQ with Aidbase API on Ticket Solved (Instant) from Zendesk API

Zendesk + Aidbase

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Popular Aidbase and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Chatbot Knowledge Item from the Aidbase API

Emit new event when a new knowledge item is added to a chatbot.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Email Inbox Knowledge Item from the Aidbase API

Emit new event when a new knowledge item is added to an email inbox.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Aidbase and Zendesk Actions#

Add Question to FAQ with the Aidbase API

Add a new question to a FAQ in Airbase. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add Video with the Aidbase API

Add a video as a piece of knowledge to your Aidbase account. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create FAQ with the Aidbase API

Create a new frequently asked questions (FAQ) list on your Aidbase account. See the documentation

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Connect Aidbase#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    aidbase: {
      type: "app",
      app: "aidbase",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.aidbase.ai/v1/status`,
      headers: {
        Authorization: `Bearer ${this.aidbase.$auth.api_key}`,
        "accept": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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