Integrate the Zendesk API with the Rev.ai API

Setup the Zendesk API trigger to run a workflow which integrates with the Rev.ai API. Pipedream's integration platform allows you to integrate Zendesk and Rev.ai remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Rev.ai#

Get Transcript By Id with Rev.ai API on New Ticket (Instant) from Zendesk API

Zendesk + Rev.ai

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Get Transcript By Id with Rev.ai API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Rev.ai

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Get Transcript By Id with Rev.ai API on Ticket Closed (Instant) from Zendesk API

Zendesk + Rev.ai

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Get Transcript By Id with Rev.ai API on Ticket Pended (Instant) from Zendesk API

Zendesk + Rev.ai

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Get Transcript By Id with Rev.ai API on Ticket Solved (Instant) from Zendesk API

Zendesk + Rev.ai

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Popular Zendesk and Rev.ai Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Rev.ai Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Get Transcript By Id with the Rev.ai API

Returns the transcript for a completed transcription job. Transcript can be returned as either JSON or plaintext format.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Submit Transcription Job with the Rev.ai API

Starts an asynchronous job to transcribe speech-to-text for a media file. Add an optional callback URL to invoke when processing is complete.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Rev.ai#

Rev.ai offers speech recognition and transcription capabilities, making it possible to convert audio into text with high accuracy. This API provides developers access to advanced speech-to-text functions, allowing you to transcribe interviews, meetings, or any audio content quickly. Using Pipedream, these transcriptions can be integrated into workflows that trigger actions in other apps, enriching your data and automating repetitive tasks.

Connect Rev.ai#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    rev_ai: {
      type: "app",
      app: "rev_ai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.rev.ai/speechtotext/v1/account`,
      headers: {
        Authorization: `Bearer ${this.rev_ai.$auth.access_token}`,
      },
    })
  },
})

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