Integrate the Zendesk API with the OpenPhone API

Setup the Zendesk API trigger to run a workflow which integrates with the OpenPhone API. Pipedream's integration platform allows you to integrate Zendesk and OpenPhone remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with OpenPhone#

Create Contact with OpenPhone API on New Ticket (Instant) from Zendesk API

Zendesk + OpenPhone

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Create Contact with OpenPhone API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + OpenPhone

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Create Contact with OpenPhone API on Ticket Closed (Instant) from Zendesk API

Zendesk + OpenPhone

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Create Contact with OpenPhone API on Ticket Pending (Instant) from Zendesk API

Zendesk + OpenPhone

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Create Contact with OpenPhone API on Ticket Solved (Instant) from Zendesk API

Zendesk + OpenPhone

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Popular Zendesk and OpenPhone Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Call Recording Completed (Instant) from the OpenPhone API

Emit new event when a call recording has finished.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Incoming Call Completed (Instant) from the OpenPhone API

Emit new event when an incoming call is completed, including calls not picked up or voicemails left.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and OpenPhone Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation

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Create Contact with the OpenPhone API

Create a new contact in OpenPhone. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation

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List Phone Numbers with the OpenPhone API

Retrieve the list of phone numbers and users associated with your OpenPhone workspace. See the documentation

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Send a Text Message with the OpenPhone API

Send a text message from your OpenPhone number to a recipient. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect OpenPhone#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    openphone: {
      type: "app",
      app: "openphone",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.openphone.com/v1/phone-numbers`,
      headers: {
        "Authorization": `${this.openphone.$auth.api_key}`,
      },
    })
  },
})

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