Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the Octopush SMS API
Setup the Zendesk API trigger to run a workflow which integrates with the Octopush SMS API. Pipedream's integration platform allows you to integrate Zendesk and Octopush SMS remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Ways to Connect Zendesk with Octopush SMS#
Popular Zendesk and Octopush SMS Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular Zendesk and Octopush SMS Actions#
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Octopush SMS#
The Octopush SMS API lets you programmatically send text messages, providing a powerful way to reach out to customers directly on their phones. With Pipedream, you can create workflows that trigger SMS sending via Octopush based on various events, streamlining communication processes. You could use this API to send alerts, reminders, verification codes, or marketing messages, and integrate with other apps to respond to emails, form submissions, or updates in a CRM.
Connect Octopush SMS#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
octopush_sms: {
type: "app",
app: "octopush_sms",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.octopush.com/v1/public/wallet/check-balance`,
headers: {
"Content-Type": `application/json`,
"api-login": `${this.octopush_sms.$auth.api_login}`,
"api-key": `${this.octopush_sms.$auth.api_key}`,
},
})
},
})
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