Integrate the Zendesk API with the Filter API

Setup the Zendesk API trigger to run a workflow which integrates with the Filter API. Pipedream's integration platform allows you to integrate Zendesk and Filter remarkably fast. Free for developers.

Popular Ways to Connect Zendesk with Filter#

Continue execution if a condition Is met with Filter API on New Ticket (Instant) from Zendesk API

Zendesk + Filter

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Continue execution if a condition Is met with Filter API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Filter

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Continue execution if a condition Is met with Filter API on Ticket Closed (Instant) from Zendesk API

Zendesk + Filter

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Continue execution if a condition Is met with Filter API on Ticket Pended (Instant) from Zendesk API

Zendesk + Filter

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Continue execution if a condition Is met with Filter API on Ticket Solved (Instant) from Zendesk API

Zendesk + Filter

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Popular Zendesk and Filter Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Filter Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Continue execution if a condition Is met with the Filter API

Continue workflow execution only if a condition is met

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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End execution if a condition is met with the Filter API

End workflow execution if a condition is met

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Filter#

The Filter API in Pipedream allows for real-time data processing within workflows. It's designed to evaluate data against predefined conditions, enabling workflows to branch or perform specific actions based on those conditions. This API is instrumental in creating efficient, targeted automations that respond dynamically to diverse datasets. Using the Filter API, you can refine streams of data, ensuring that subsequent steps in your Pipedream workflow only execute when the data meets your specified criteria. This cuts down on unnecessary processing and facilitates the creation of more intelligent, context-aware systems.

Connect Filter#

export default defineComponent({
  async run({ steps, $ }) {
    let condition = false
    if (condition == false) {
      $.flow.exit("Ending workflow early because the condition is false")
    } else {
        $.export("$summary", "Continuing workflow, since condition for ending was not met.")
    }
  },
})