Integrate the Zendesk API with the Discourse API

Setup the Zendesk API trigger to run a workflow which integrates with the Discourse API. Pipedream's integration platform allows you to integrate Zendesk and Discourse remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Discourse#

Create Post with Discourse API on New Ticket (Instant) from Zendesk API

Zendesk + Discourse

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Create Post with Discourse API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Discourse

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Create Post with Discourse API on Ticket Closed (Instant) from Zendesk API

Zendesk + Discourse

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Create Post with Discourse API on Ticket Pended (Instant) from Zendesk API

Zendesk + Discourse

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Create Post with Discourse API on Ticket Solved (Instant) from Zendesk API

Zendesk + Discourse

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Popular Zendesk and Discourse Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Posts (Instant) from the Discourse API

Emit new posts added to a topic in one of your chosen categories

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Topics (Instant) from the Discourse API

Emit new topics posted to your chosen categories

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and Discourse Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Post with the Discourse API

Creates a post. See docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Topic with the Discourse API

Creates a topic. See docs here

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Discourse#

The Discourse API empowers developers to interact programmatically with Discourse forums, allowing for a myriad of automations and integrations. Using Pipedream, you can harness this API for tasks such as syncing forum data with other platforms, automating user management, or triggering workflows based on forum activity. The key is in creatively coupling Discourse events with Pipedream's capabilities to streamline community interactions and administration.

Connect Discourse#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    discourse: {
      type: "app",
      app: "discourse",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.discourse.$auth.domain}/admin/users/list/active.json`,
      headers: {
        "Api-Username": `${this.discourse.$auth.api_username}`,
        "Api-Key": `${this.discourse.$auth.api_key}`,
      },
    })
  },
})

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