Integrate the Zendesk API with the Delay API

Setup the Zendesk API trigger to run a workflow which integrates with the Delay API. Pipedream's integration platform allows you to integrate Zendesk and Delay remarkably fast. Free for developers.

Popular Ways to Connect Zendesk with Delay#

Delay Workflow with Delay API on New Ticket (Instant) from Zendesk API

Zendesk + Delay

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Delay Workflow with Delay API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Delay

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Delay Workflow with Delay API on Ticket Closed (Instant) from Zendesk API

Zendesk + Delay

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Delay Workflow with Delay API on Ticket Pended (Instant) from Zendesk API

Zendesk + Delay

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Delay Workflow with Delay API on Ticket Solved (Instant) from Zendesk API

Zendesk + Delay

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Popular Zendesk and Delay Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Delay Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delay Workflow with the Delay API

Delay the execution of your workflow for a specific amount of time (does not count against your compute time).

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Delay#

The Delay API in Pipedream is a built-in function that allows you to pause a workflow for a specified amount of time. This can be incredibly useful when you need to stagger API calls to avoid rate limits, wait for an external process to complete, or simply introduce a delay between actions in a sequence. With precision up to milliseconds, the Delay API provides a simple yet powerful tool for managing timing in automation workflows.

Connect Delay#

export default defineComponent({
  async run({steps, $}) {
    // Specify the amount of time to delay your workflow in milliseconds
    return $.flow.delay(5000)
  },
})