Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the Convolo.ai API
Setup the Zendesk API trigger to run a workflow which integrates with the Convolo.ai API. Pipedream's integration platform allows you to integrate Zendesk and Convolo.ai remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Ways to Connect Zendesk with Convolo.ai#
Popular Zendesk and Convolo.ai Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular Zendesk and Convolo.ai Actions#
Initiates a phone call to a lead and establishes the connection with the first available agent. See the documentation
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Convolo.ai#
The Convolo.ai API enables automation of lead capturing and conversation management. With this API, you can programmatically access and manipulate your Convolo leads, manage call schedules, and track conversation outcomes. Integrating Convolo.ai with Pipedream allows you to connect your lead management process with other apps and services to create a seamless workflow, enhancing your ability to respond quickly to potential customers and organize your sales funnel efficiently.
Connect Convolo.ai#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
convolo_ai: {
type: "app",
app: "convolo_ai",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.convolo.ai/rest/v1/ext/add_call_api/ `,
params: {
widget_key: `${this.convolo_ai.$auth.widget_key}`,
api_key: `${this.convolo_ai.$auth.api_key}`,
lc_number: `+14083726197`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies