Integrate the Zendesk API with the BusinessLogic API

Setup the Zendesk API trigger to run a workflow which integrates with the BusinessLogic API. Pipedream's integration platform allows you to integrate Zendesk and BusinessLogic remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with BusinessLogic#

Describe Endpoint with BusinessLogic API on New Ticket (Instant) from Zendesk API

Zendesk + BusinessLogic

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Describe Endpoint with BusinessLogic API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + BusinessLogic

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Describe Endpoint with BusinessLogic API on Ticket Closed (Instant) from Zendesk API

Zendesk + BusinessLogic

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Describe Endpoint with BusinessLogic API on Ticket Pended (Instant) from Zendesk API

Zendesk + BusinessLogic

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Describe Endpoint with BusinessLogic API on Ticket Solved (Instant) from Zendesk API

Zendesk + BusinessLogic

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Popular Zendesk and BusinessLogic Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and BusinessLogic Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Describe Endpoint with the BusinessLogic API

Returns json schemas for input and output parameters of a webservice.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Execute Endpoint with the BusinessLogic API

Executes provided input parameters in the uploaded Excel document to retrieve the calculated output.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of BusinessLogic#

The BusinessLogic API offers a platform for automating complex business processes and logic. It provides endpoints to create, retrieve, update, and manage business rules and components programmatically. With Pipedream, you can integrate this API into workflows to trigger actions based on business events, manage data across multiple systems, and streamline decision-making processes. By leveraging Pipedream's serverless execution model, you can set up event-driven pipelines that react in real-time to changes in BusinessLogic without managing infrastructure.

Connect BusinessLogic#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    businesslogic: {
      type: "app",
      app: "businesslogic",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.businesslogic.online/describe`,
      headers: {
        "X-Auth-Token": `${this.businesslogic.$auth.live_token}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

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