Integrate the Zendesk API with the Botpress API

Setup the Zendesk API trigger to run a workflow which integrates with the Botpress API. Pipedream's integration platform allows you to integrate Zendesk and Botpress remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Botpress#

Add Participant To Conversation with Botpress API on New Ticket (Instant) from Zendesk API

Zendesk + Botpress

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Add Participant To Conversation with Botpress API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Botpress

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Add Participant To Conversation with Botpress API on Ticket Closed (Instant) from Zendesk API

Zendesk + Botpress

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Add Participant To Conversation with Botpress API on Ticket Pending (Instant) from Zendesk API

Zendesk + Botpress

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Add Participant To Conversation with Botpress API on Ticket Solved (Instant) from Zendesk API

Zendesk + Botpress

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Popular Zendesk and Botpress Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Bot Event Created from the Botpress API

Emit new event from bot is created. See the documentation

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Botpress Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add Participant To Conversation with the Botpress API

Adds a participant to a conversation. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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List Conversations with the Botpress API

List conversations. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Botpress#

Botpress is a powerful, open-source chatbot platform that enables developers to create intelligent, conversational bots. With its natural language understanding (NLU) capabilities, users can design bots that can interpret human language and respond appropriately. Utilizing the Botpress API on Pipedream allows you to automate interactions, analyze chat data, and integrate with various other services to enhance the functionality of your bots.

Connect Botpress#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    botpress: {
      type: "app",
      app: "botpress",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.botpress.cloud/v1/chat/users`,
      headers: {
        Authorization: `Bearer ${this.botpress.$auth.identity_token}`,
        "Content-Type": `application/json`,
        "x-bot-id": `${this.botpress.$auth.bot_id}`,
      },
    })
  },
})

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