Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Send a message to a specific Algomo chatbot and get the response. See the documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
The Algomo API empowers developers to integrate multilingual customer support automation into their services. It offers the ability to understand and respond to customer queries in various languages, making it a powerful tool for global customer engagement. Within Pipedream, you can harness this API to automate customer interactions, analyze sentiment and feedback, and streamline support workflows, among other possibilities, without managing infrastructure.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
algomo: {
type: "app",
app: "algomo",
}
},
async run({steps, $}) {
const data = {
"botId": `${this.algomo.$auth.chatbot_id}`,
"messageText": `Can you tell me about this page?`,
}
return await axios($, {
method: "post",
url: `https://app.algomo.com/api/v2/external/api-access/get-bot-response`,
headers: {
Authorization: `Bearer ${this.algomo.$auth.api_token}`,
"Accept": `application/json`,
"Content-Type": `application/json`,
},
data,
})
},
})