Integrate the Zendesk API with the Ably API

Setup the Zendesk API trigger to run a workflow which integrates with the Ably API. Pipedream's integration platform allows you to integrate Zendesk and Ably remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Ably#

Publish Message with Ably API on New Ticket (Instant) from Zendesk API

Zendesk + Ably

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Publish Message with Ably API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Ably

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Publish Message with Ably API on Ticket Closed (Instant) from Zendesk API

Zendesk + Ably

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Publish Message with Ably API on Ticket Pended (Instant) from Zendesk API

Zendesk + Ably

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Publish Message with Ably API on Ticket Solved (Instant) from Zendesk API

Zendesk + Ably

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Popular Zendesk and Ably Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Ably Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Publish Message with the Ably API

Publish a message in a channel. See docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Publish Push Notification with the Ably API

Publish a push notification for a channel. See docs here

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Ably#

Ably API provides a platform for adding real-time messaging, streaming, and presence capabilities to your apps. With Pipedream, you can harness this power to create dynamic, event-driven workflows. Automate notifications, synchronize data across systems in real time, or react to Ably events to trigger actions in other services, like sending emails, updating databases, or calling external APIs.

Connect Ably#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    ably: {
      type: "app",
      app: "ably",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://rest.ably.io/channels/rest-example/messages`,
      auth: {
        username: `${this.ably.$auth.api_key_initial}`,
        password: `${this.ably.$auth.api_key_remaining}`,
      },
    })
  },
})

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