Integrate the Zendesk API with the 2Chat API

Setup the Zendesk API trigger to run a workflow which integrates with the 2Chat API. Pipedream's integration platform allows you to integrate Zendesk and 2Chat remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with 2Chat#

Check Phone Number for WhatsApp with 2Chat API on New Ticket (Instant) from Zendesk API

Zendesk + 2Chat

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Check Phone Number for WhatsApp with 2Chat API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + 2Chat

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Check Phone Number for WhatsApp with 2Chat API on Ticket Closed (Instant) from Zendesk API

Zendesk + 2Chat

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Check Phone Number for WhatsApp with 2Chat API on Ticket Pending (Instant) from Zendesk API

Zendesk + 2Chat

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Check Phone Number for WhatsApp with 2Chat API on Ticket Solved (Instant) from Zendesk API

Zendesk + 2Chat

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Popular Zendesk and 2Chat Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Conversation (Instant) from the 2Chat API

Emit new event when a new WhatsApp conversation is started on the user’s 2chat connected number.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Message (Instant) from the 2Chat API

Emit new event when a new message is either sent or received on 2Chat.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and 2Chat Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Check Phone Number for WhatsApp with the 2Chat API

Checks if a given phone number has a WhatsApp account. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Contact with the 2Chat API

Creates a new contact in 2Chat. See the documentation

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Send Whatsapp Text Message with the 2Chat API

Sends a text message to a designated whatsapp-enabled phone number. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of 2Chat#

The 2Chat API allows developers to build and manage chatbots that can engage users in personalized conversations across various platforms like WhatsApp, Telegram, and more. This API facilitates the creation, training, and integration of chatbots with existing applications, enabling automated responses based on user inputs and behaviors. Utilizing Pipedream's capabilities, developers can orchestrate complex workflows that react to events from 2Chat, process data, and trigger actions in other apps, streamlining communication processes and enhancing user interaction.

Connect 2Chat#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    _2chat: {
      type: "app",
      app: "_2chat",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.p.2chat.io/open/contacts/search`,
      headers: {
        "Content-Type": `application/json`,
        "X-User-API-Key": `${this._2chat.$auth.api_key}`,
      },
      params: {
        query: `John`,
        results_per_page: `30`,
        page_number: `0`,
      },
    })
  },
})

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