What do you want to automate with WhatsApp Business?
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Overview#
The WhatsApp Business API on Pipedream is a powerful avenue for automating interactions with customers on WhatsApp. You can send messages, set up automated responses, and manage conversations on a large scale. With Pipedream's serverless platform, you can create workflows that trigger from various events and connect WhatsApp Business with numerous other apps to automate tasks, notify teams, sync data, and more, all without managing infrastructure.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
whatsapp_business: {
type: "app",
app: "whatsapp_business",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://graph.facebook.com/v15.0/${this.whatsapp_business.$auth.business_account_id}/phone_numbers`,
headers: {
Authorization: `Bearer ${this.whatsapp_business.$auth.permanent_access_token}`,
},
})
},
})
Example Use Cases#
Customer Support Automation: Automatically respond to common customer inquiries received on WhatsApp by integrating with a knowledge base or FAQ data store. This can cut down on response time and free up human agents for more complex queries.
Order Confirmation and Updates: Send automated order confirmations and delivery status updates to customers. This could integrate with your e-commerce platform, like Shopify, to pull in real-time order information and send timely messages directly through WhatsApp.
Event Reminder Notifications: Sync with a calendar service like Google Calendar to send reminders for appointments or events. When a calendar event is nearing, trigger a WhatsApp message to ensure the participant has all the necessary details.
Popular WhatsApp Business Integrations#
Popular WhatsApp Business Triggers#
Emit new event when a new message is sent or received. A Webhook subscribed to field "messages" must be set up from the App Dashboard of your Facebook Developer Account. See documentation for more information about Webhook setup.
Popular WhatsApp Business Actions#
Send a text message using a pre-defined template. Variables can be sent only as text. See the docs.
Authentication#
Name Slug: whatsapp_businessWhatsApp Business uses API keys for authentication. When you connect your WhatsApp Business account, Pipedream securely stores the keys so you can easily authenticate to WhatsApp Business APIs in both code and no-code steps.
To connect your WhatsApp Business Cloud account to Pipedream, follow the steps below to find your Business Account ID and your Permanent Access Token.
For additional info on setting up a WhatsApp Business account, refer to their getting started docs
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