Integrate the WATI API with the ServiceNow API

Setup the WATI API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate WATI and ServiceNow remarkably fast. Free for developers.

Popular WATI and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of WATI#

The WATI API allows you to power up your customer engagement by leveraging WhatsApp messaging. With Pipedream's capabilities, you can create serverless workflows that integrate WATI to automate personalized notifications, process inbound messages, and manage contacts. This can help scale your customer service, marketing campaigns, and streamline communications with WhatsApp's wide user base.

Connect WATI#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    wati: {
      type: "app",
      app: "wati",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.wati.$auth.api_endpoint}/api/v1/getContacts`,
      headers: {
        "Accept": `*/*`,
        "Authorization": `${this.wati.$auth.access_token}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})