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TOPdesk ACTION

Get Incidents

Returns a list of incidents. See the documentation
  • Action
  • Read only
  • Idempotent
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's TOPdesk account once, then configure and run Get Incidents from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "topdesk-get-incidents",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    topdesk: { authProvisionId: "apn_xxxxxxx" },
    maxResults: 10,
    sort: "Sort",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Get Incidents inputs
Property Type Description
maxResults Max Results integer
Maximum number of incidents to return. Leave empty to return all incidents.
Optional
sort Sort string
The sort order of the returned incidents (e.g., callDate:asc,creationDate:desc)
Optional
query Query string
A FIQL string to select which incidents should be returned. See the documentation
Optional
fields Fields string
A comma-separated list of which fields should be returned. By default all fields will be returned.
Optional
all All boolean
When set to true, will return all incidents including partials and archived. Otherwise only firstLine and secondLine incidents are returned.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
topdesk-get-incidents
Version
0.0.4
App
TOPdesk
Authentication
API key
Read-only
Yes
Destructive
No
Idempotent
Yes
Open world
Yes