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TOPdesk ACTION

Get Incident

Returns an incident by ID. See the documentation
  • Action
  • Read only
  • Idempotent
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's TOPdesk account once, then configure and run Get Incident from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "topdesk-get-incident",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    topdesk: { authProvisionId: "apn_xxxxxxx" },
    incidentId: "Incident ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Get Incident inputs
Property Type Description
incidentId Incident ID string
The UUID of the incident
Required Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
topdesk-get-incident
Version
0.0.3
App
TOPdesk
Authentication
API key
Read-only
Yes
Destructive
No
Idempotent
Yes
Open world
Yes