with Teamwork and Freshdesk?
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
The Teamwork API taps into the power of project management, letting you streamline workflows by automating tasks like creating projects, assigning tasks, tracking time, or updating statuses. With Pipedream, you can effortlessly integrate these capabilities with hundreds of other apps to create custom automations that fit your team's needs, enhancing productivity and ensuring that your projects are always moving forward with the latest information.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
teamwork: {
type: "app",
app: "teamwork",
}
},
async run({steps, $}) {
return await axios($, {
url: `${this.teamwork.$auth.domain}/me.json`,
headers: {
Authorization: `Bearer ${this.teamwork.$auth.oauth_access_token}`,
},
})
},
})
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})