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Overview#
The Symbl.ai API supercharges your applications with advanced conversation intelligence. By tapping into Symbl.ai via Pipedream, you can automate the analysis of voice, text, and video communications. Extract actionable items, follow-ups, and insights in real-time or from recorded content. This API's magic lies in its ability to provide contextually relevant insights, topic detection, sentiment analysis, and conversation metrics without extensive training data or setup time.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
symbl_ai: {
type: "app",
app: "symbl_ai",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.symbl.ai/v1/manage/trackers`,
headers: {
Authorization: `Bearer ${this.symbl_ai.$auth.oauth_access_token}`,
"Content-Type": `application/json`,
},
})
},
})
Example Use Cases#
Customer Support Call Summarization: Automate the summarization of customer support calls by connecting Symbl.ai to a voice recording source on Pipedream. After a call ends, the recording gets processed, and the API provides a summary, action items, and questions. The results could be sent to a CRM like Salesforce or a project management tool like Trello to track follow-up tasks.
Meeting Insight Capture: With Symbl.ai integrated into your video conferencing tools via Pipedream, automatically capture key points from your online meetings. Post-meeting, Symbl.ai can generate insights and topics discussed, which can be pushed to a Slack channel or an email summary to ensure all participants are aligned on outcomes and next steps.
Real-time Compliance Monitoring: For industries with strict compliance requirements, use Symbl.ai to flag specific language or sentiment in real-time during calls. This workflow can be set up on Pipedream to trigger alerts or log incidents in systems like Zendesk or JIRA, ensuring immediate action and maintaining compliance standards.
Popular Symbl.ai Integrations#
Authentication#
Name Slug: symbl_aiSymbl.ai uses OAuth authentication. When you connect your Symbl.ai account, Pipedream will open a popup window where you can sign into Symbl.ai and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Symbl.ai API.
Pipedream requests the following authorization scopes when you connect your account:
- accessToken
POSThttps://api.symbl.ai/oauth2/token:generatecontent-type:application/jsonaccept:application/jsontype=application&appId={{custom_fields.app_id}}&appSecret={{custom_fields.app_secret}} - refreshToken
POSThttps://api.symbl.ai/oauth2/token:generatecontent-type:application/x-www-form-urlencodedaccept:application/jsontype=application&appId={{custom_fields.app_id}}&appSecret={{custom_fields.app_secret}}
Trusted by 1,000,000+ developers from startups to Fortune 500 companies