Snappy

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Integrate the Snappy API with the Email API

Setup the Snappy API trigger to run a workflow which integrates with the Email API. Pipedream's integration platform allows you to integrate Snappy and Email remarkably fast. Free for developers.

Create Wall Post with Snappy API on New Email from Email API
Email + Snappy
 
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Send Yourself an Email with Email API on New Ticket Assigned To Me from Snappy API
Snappy + Email
 
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Send Yourself an Email with Email API on New Ticket Create from Snappy API
Snappy + Email
 
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Send Yourself an Email with Email API on New Waiting Ticket Created from Snappy API
Snappy + Email
 
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Send Yourself an Email with Email API on New Wall Post Created from Snappy API
Snappy + Email
 
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New Email from the Email API

Get a unique address where you can send emails to trigger your workflow.

 
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New Ticket Assigned To Me from the Snappy API

Emit new event when a new ticket is assigned to me.

 
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New Ticket Create from the Snappy API

Emit new event on each ticket created.

 
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New Waiting Ticket Created from the Snappy API

Emit new event when a waiting ticket is created.

 
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New Wall Post Created from the Snappy API

Emit new event on each wall post created.

 
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Create Wall Post with the Snappy API

Creates a wall post. See docs here

 
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Send Yourself an Email with the Email API

Customize and send an email to the email address you registered with Pipedream. The email will be sent by notifications@pipedream.com.

 
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Overview of Snappy

The [Snappy API](https://besnappy.com is a comprehensive set of tools that
provides developers the capability to build powerful customer service
applications. From automating support workflows and building customer-facing
chatbots, to integrating with enterprise systems, the Snappy API can do it all.

The main features of the Snappy API are focused on helping developers design
and deploy custom customer service applications. These features enable
development teams to build tools such as:

  • Automation: Automate interactions with customers by routing inquiries to the
    right people, popping in AI-enabled chatbot conversations and delivering
    personalized content to customers with ease.
  • Agency: Integrate with websites, mobile applications and our comprehensive
    agency platform to create custom customer support experiences that fit a
    user’s specific needs.
  • Conversations: Engage customers through real-time conversations and intuitive
    support flows with all communications managed through a single dashboard.
  • Insights: Analyze customer conversations and turn them into actionable
    insights using AI-driven analytics to improve customer experience.
  • Integration: Connect Snappy to different enterprise systems to get the most
    out of your customer service processes.

Examples of Applications that Can be Built with the Snappy API:

  • Automated customer ticketing systems
  • Self-service portals
  • Chatbot applications
  • Help desk applications
  • Customer relationship management (CRM) systems
  • Virtual assistant applications
  • Customer feedback systems
  • Knowledge bases

Connect Snappy

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    snappy: {
      type: "app",
      app: "snappy",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.besnappy.com/api/v1/accounts`,
      auth: {
        username: `${this.snappy.$auth.api_key}`,
        password: ``,
      },
    })
  },
})

Connect Email

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export default defineComponent({
  async run({ $ }) {
    const options = {
      subject: 'Your subject here',
      text: 'Your text here'
    };
    $.send.email(options);
  },
});