Snappy

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Integrate the Snappy API with the Email API

Setup the Snappy API trigger to run a workflow which integrates with the Email API. Pipedream's integration platform allows you to integrate Snappy and Email remarkably fast. Free for developers.

Create Wall Post with Snappy API on New Email from Email API
Email + Snappy
 
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Send Yourself an Email with Email API on New Ticket Assigned To Me from Snappy API
Snappy + Email
 
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Send Yourself an Email with Email API on New Ticket Create from Snappy API
Snappy + Email
 
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Send Yourself an Email with Email API on New Waiting Ticket Created from Snappy API
Snappy + Email
 
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Send Yourself an Email with Email API on New Wall Post Created from Snappy API
Snappy + Email
 
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New Email from the Email API

Get a unique address where you can send emails to trigger your workflow.

 
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New Ticket Assigned To Me from the Snappy API

Emit new event when a new ticket is assigned to me.

 
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New Ticket Create from the Snappy API

Emit new event on each ticket created.

 
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New Waiting Ticket Created from the Snappy API

Emit new event when a waiting ticket is created.

 
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New Wall Post Created from the Snappy API

Emit new event on each wall post created.

 
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Create Wall Post with the Snappy API

Creates a wall post. See docs here

 
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Send Yourself an Email with the Email API

Customize and send an email to the email address you registered with Pipedream. The email will be sent by notifications@pipedream.com.

 
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Overview of Snappy

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Connect Snappy

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    snappy: {
      type: "app",
      app: "snappy",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.besnappy.com/api/v1/accounts`,
      auth: {
        username: `${this.snappy.$auth.api_key}`,
        password: ``,
      },
    })
  },
})

Connect Email

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export default defineComponent({
  async run({ $ }) {
    const options = {
      subject: 'Your subject here',
      text: 'Your text here'
    };
    $.send.email(options);
  },
});