Sinch MessageMedia: Business SMS & Messaging Platform
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
import axios from "axios";
import crypto from 'crypto';
export default defineComponent({
props: {
sinch_messagemedia: {
type: "app",
app: "sinch_messagemedia",
}
},
async run({ steps, $ }) {
// Date header in RFC7231 format
const date = new Date().toUTCString();
// Signing string (No Content-MD5 needed as this is a GET request with no body)
const requestLine = 'GET /v1/messaging/numbers/sender_address/addresses/ HTTP/1.1';
const signingString = `Date: ${date}\n${requestLine}`;
// Creating HMAC-SHA1 hash
const hmac = crypto.createHmac('sha1', this.sinch_messagemedia.$auth.api_secret);
hmac.update(signingString);
// Base64 encode the hash
const signature = hmac.digest('base64');
// Prepare authentication header and make the request
const authHeader = `hmac username="${this.sinch_messagemedia.$auth.api_key}", algorithm="hmac-sha1", headers="Date request-line", signature="${signature}"`;
const response = await axios({
method: 'get',
url: `${this.sinch_messagemedia.$auth.api_url}/v1/messaging/numbers/sender_address/addresses/`,
headers: {
'Date': date,
'Authorization': authHeader,
'Accept': 'application/json'
}
});
return response.data;
},
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})