The SilFer Bots API enables the creation and management of chatbots that can be used for automating customer interactions across various messaging platforms. Leveraging Pipedream's strengths, you can develop intricate workflows that respond to events, synchronize data, and facilitate seamless communication between your SilFer Bots and other applications. The API's capabilities include sending messages, managing contacts, and handling bot events, which opens up a plethora of automation opportunities to enhance customer engagement and operational efficiency.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
silfer_bots: {
type: "app",
app: "silfer_bots",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.silferbots.co/user/[USER_ID]`,
headers: {
"X-SILFER-ACCESS-TOKEN": `${this.silfer_bots.$auth.api_key}`,
},
})
},
})
Lead Qualification Automation: When a new user interacts with your SilFer Bot, use Pipedream to capture the conversation and feed the details into a CRM like Salesforce. Apply logic to score the lead based on interaction and automatically assign a follow-up task in the CRM to the relevant sales team member.
Customer Support Ticketing: Configure your SilFer Bot to identify support requests and trigger a Pipedream workflow that creates a ticket in a platform like Zendesk. The workflow can categorize the ticket based on the conversation and prioritize it accordingly.
Event-Driven Content Delivery: Set up your SilFer Bot to offer content based on user requests or actions. With Pipedream, when a user interacts with the bot showing interest in a specific topic, automatically send them a personalized email via SendGrid with related content or resources.
SilFer Bots uses API keys for authentication. When you connect your SilFer Bots account, Pipedream securely stores the keys so you can easily authenticate to SilFer Bots APIs in both code and no-code steps.