with SendOwl and Freshdesk?
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
The SendOwl API allows you to manage and automate sales and distribution of digital goods. Using Pipedream, you can harness the power of SendOwl to create tailored workflows that respond to events, synchronize customer data, generate reports, and enhance customer experiences. By leveraging Pipedream's capabilities, you can connect SendOwl to numerous other services for a seamless data flow, making processes efficient and reducing manual effort.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
sendowl: {
type: "app",
app: "sendowl",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://www.sendowl.com/api/v1/products`,
headers: {
"Accept": `application/json`,
"Content-Type": `application/json`,
},
auth: {
username: `${this.sendowl.$auth.api_key}`,
password: `${this.sendowl.$auth.api_secret}`,
},
})
},
})
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})