Integrate the RSS API with the Zendesk API

Setup the RSS API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate RSS and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect RSS with Zendesk#

Create Ticket with Zendesk API on New Item in Feed from RSS API

RSS + Zendesk

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Delete Ticket with Zendesk API on New Item in Feed from RSS API

RSS + Zendesk

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Update Ticket with Zendesk API on New Item in Feed from RSS API

RSS + Zendesk

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Create Ticket with Zendesk API on New Item From Multiple RSS Feeds from RSS API

RSS + Zendesk

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Create Ticket with Zendesk API on Random item from multiple RSS feeds from RSS API

RSS + Zendesk

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Popular RSS and Zendesk Triggers#

New Item in Feed from the RSS API

Emit new items from an RSS feed

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New Item From Multiple RSS Feeds from the RSS API

Emit new items from multiple RSS feeds

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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Random item from multiple RSS feeds from the RSS API

Emit a random item from multiple RSS feeds

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Popular RSS and Zendesk Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Merge RSS Feeds with the RSS API

Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of RSS#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Connect RSS#

module.exports = defineComponent({
  props: {
    rss: {
      type: "app",
      app: "rss",
    }
  },
  async run({steps, $}) {
    // Retrieve items from a sample feed
    const Parser = require('rss-parser');
    const parser = new Parser();
    
    const stories = []
    
    // Replace with your feed URL
    const url = "https://pipedream.com/community/latest.rss"
    
    const feed = await parser.parseURL(url);
    const { title, items } = feed
    this.title = title
    
    if (!items.length) {
      $end("No new stories")
    }
    
    this.items = items
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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